Shipping & Refund Policy

Shipping policy

Santic-custom has the fastest delivery time for technical apparel in the world. Order times may vary based on the quantity ordered, and in many cases, may even be delivered in less than 14 days. Estimated delivery dates are posted on our website and on your Order Detail record in My Account. We strongly encourage customers to allow for a few additional delivery days when planning for a date specific event.

While we have optimized our design, ordering and manufacturing processes, we have little to no control over carrier shipping times and potential delays related to customs clearance, weather, or force majeure. We use our best efforts to initiate shipment and meet scheduled delivery dates but cannot guarantee the actual delivery date of your order. 

Refund policy

Because all orders placed using the Santic Custom are custom, Products that have been customized, altered, or specially made to meet individual specifications are non-refundable. This includes items with personalized designs, logos, or measurements.
You can always contact us for any return question at service@santic-custom.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.